Comments on: Who Needs a Toll Free Number? http://www.ewriting.pamil-visions.com/2007/11/29/toll-free-numbers/ Sun, 12 Oct 2008 20:18:01 +0000 http://wordpress.org/?v=2.6.2 By: Mihaela Lica http://www.ewriting.pamil-visions.com/2007/11/29/toll-free-numbers/#comment-31327 Mihaela Lica Tue, 04 Dec 2007 15:10:36 +0000 http://www.ewriting.pamil-visions.com/2007/11/29/toll-free-numbers/#comment-31327 I certainly don't need one - LMAO But 1und1 does, although I don't see how that would help them. They are expensive, unreliable and unprofessional. Need I say more? I certainly don’t need one - LMAO

But 1und1 does, although I don’t see how that would help them. They are expensive, unreliable and unprofessional. Need I say more?

]]> By: Alina Popescu http://www.ewriting.pamil-visions.com/2007/11/29/toll-free-numbers/#comment-31106 Alina Popescu Sun, 02 Dec 2007 05:38:10 +0000 http://www.ewriting.pamil-visions.com/2007/11/29/toll-free-numbers/#comment-31106 I guess it also depends on where you offer it and what other services you provide on the side. For example, a live non-stop chat application might sometimes be better for tech support, as they can send link, longer instructions on how to do something and make sure an email address or a path to a file is perfectly understood, which is not always the case of a phone. I think in support services it's normal to differentiate between users. Some get email and chat, other also have phone (free or not), others also get their own TAM and call-back services and the really big ones can stress you on anything, from cell to IM :)It is only normal when you charge differently. Also, in some countries such as the US, if you don't have a toll free and non-stop support services and even dream to sell software or services, you are just dreaming :) I guess it also depends on where you offer it and what other services you provide on the side. For example, a live non-stop chat application might sometimes be better for tech support, as they can send link, longer instructions on how to do something and make sure an email address or a path to a file is perfectly understood, which is not always the case of a phone.

I think in support services it’s normal to differentiate between users. Some get email and chat, other also have phone (free or not), others also get their own TAM and call-back services and the really big ones can stress you on anything, from cell to IM :)It is only normal when you charge differently.

Also, in some countries such as the US, if you don’t have a toll free and non-stop support services and even dream to sell software or services, you are just dreaming :)

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