
27
Mar
2007
Posted by Mihaela Lica as Website Reviews
We all know the definition: blog is short for weblog. The standard definition also gives us a “what makes a blog successful” tip: a weblog is a “journal or newsletter that is frequently updated and intended for general public consumption”.
That “frequently updated” is one of the most important features of a successful blog. Without it (and certainly without quality content) the readers have no reasons to come back and you will not be able to build up a steady community.
A business blog needs a steady community because this community, through word of mouth, linking back to your site, bookmarking and other “techniques” (I fail to find the right word for it) will generate buzz about your business, boost your online popularity and even raise your credibility as a professional (including the credibility of your brand).
A blog says a lot about its author. People will be able to discover your personality by the way you write, by the way you answer to their comments, through the comments you post on other blogs, through the way you interact with them in blogger communities and other social media communities.
Look at your business blog like this: that virtual conference room where you expose your ideas and then gain important feedback from your colleagues.
I’ve started eWritings to inform my clients about the latest SEO trends, about what happens new at Pamil Visions and to share my knowledge. The blog pushed my business to the next level, enabled me to learn even more about the Web, and even brought me the most valuable gift of all: friends. Yes, friends. It is not difficult to know when a blogger is your friend. You have respect, you learn how to respect, you learn from your mistakes… you learn from the mistakes of the others…
But I will not analyze what this blog has done and it’s still doing for my business and me. I’ll introduce you to another business blog and I’ll tell you what I think about it. So let’s analyze Future Steel.
Obviously a business blog perfectly integrated in the overall design of the main site (unlike eWritings which is using a free Wordpress theme). The most recent entries have so much to do with steel as cactuses with balloons. But this is not necessarily something bad, because it brings a personal touch in what would otherwise look like a cold corporate blog. Besides, these entries tell us something about the author: he or she likes outdoors activities.
I wrote “he or she” because there is no indication on the site about the identity of the author. None. Even on the about us page we meet the director without name. Yes, we meet him. Or maybe not? There is a picture of a middle-aged man there who really looks like a director. Could he be an istock persona?
I have no real reasons to believe that Future Steel is not a legitimate business, but the absence of a person to talk to “in case of…”.
The company takes pride in its knowledgeable building consultants. Maybe that’s the reason why they keep them hidden? Are they afraid other companies will make better salary offers and steal them away? What do you think? Should the identity of the blogger be missing from a business blog? Is it OK to replace the name of the director with an indecipherable signature? Would you trust such a company?
7 Responses
Lillie Ammann
March 28th, 2007 at 6:56 am
1I always read “about us” or “profile” and like the blogger to be upfront about who he/she is and what the blog is about. I’ve even left a comment on an “about us” page that had nothing but WordPress’s “this is a page…” The blogger responded and added some information about himself, and I continue to read the blog. But I probably wouldn’t have if he hadn’t followed up. If I’m not suspicious, my curiosity distracts me from what the blog says.
Mihaela Lica
March 28th, 2007 at 10:55 am
2This is a great observation. Great minds think alike.
To be frank I am always suspicious if I don’t see the person behind the words. I don’t mean just a picture. I mean a name, a personal statement, something to touch my heart and keep me returning to that blog.
Thank you for your visit and for the comment. This led me to your blog and I am really grateful for the reading experience.
Alina Popescu
March 28th, 2007 at 1:56 pm
3I believe stating who you are is really important. Yes, in the case of larger companies, there might be a team. But that’s ok, you can add short bios of everyone writing. Otherwise, no matter how personal the blog is, it still looks like a trick a company uses. Just a site and a blog…Well, I know people in my company who would never think of doing business with such a company. Maybe they are really good, but trust that on what grounds? Who to contact? Who to respond to?
To me, not saying who you are (not personal details, just name, position, expertise, things like that) is a way of avoiding responsibility. And seriously shakes credibility. No one would think of the invisible man as an authority in any field. Well, unless its espionage…
Mihaela Lica
March 29th, 2007 at 2:37 am
4Very pertinent comments, Alina!
Maria & Stefano
March 29th, 2007 at 3:21 pm
5I think I ended up on another blog of yours…but YES i would feel honored for the interview!!!
Thank you so very much:)
Lillie Ammann
March 31st, 2007 at 7:13 am
6Mig, I took your suggestion and created a meme on life balance. And, of course, I’m tagging you first! Here are the instructions on my blog:
To participate, write a post about balance in life and link back to this post: http://lillieammann.com/blog/?p=133. Answer any or all of the following questions or simply share your thoughts about life balance.
How do you achieve balance in your life?
What is your biggest challenge in balancing your life?
What are your priorities?
How have your priorities changed over time and why?
What advice can you share to help all of us balance our own lives?
Thanks for the suggestion and thanks for participating.
Marcia Hoeck
April 7th, 2007 at 4:31 am
7Mig,
This is an interesting question you pose — should the identity of the blogger be missing from a business blog? I’m not a real “warm fuzzy,” revealing person in my personal or business life — it’s just not me. I’m a bit more reserved in my interactions with people, and I like to warm up slowly, so I don’t have a lot of information about myself on my blogs. But don’t get me wrong, I do want to be authentic, and I want to deal with authentic people.
That said, I think an expertise blog needs to be written by one person, and I think it needs to show that person’s personality through the writing. I want to know the author’s name, and what they do, and what their opinions are. I don’t need to know personal information about their family or what they do in their free time, but if it adds to the discussion, it can make the blog more interesting. If I go to an expertise blog that has opinion posts and no identification of the author, it doesn’t feel “real” to me, and I can’t believe or trust the information.
A purely business blog with no personality from or identification with the author can only work, in my opinion, if it’s used as a reporting device, such as a place to list news updates or product announcements. A blog that adds opinions and photos of the author without identifying him while trying to be a business blog, as the Future Steel blog does, is at cross purposes with itself, and not in a good way. I think a blog needs to be one, or the other.
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